Lockouts

Residents locked out of their contracted HDH living space may request lockout assistance at any time. With the exception of University Holidays/Closures, between the hours of 8A-11P (M-F) and 9A-11P (Saturday, Sunday), residents may receive lockout assistance at no charge by visiting their Residence Life Office or by contacting the Residence Life RA on Duty Phone. 

During the following hours, please go to the Revelle Residence Life Office or from the Revelle Residence Life College Center to check out a lock-out key:

• Weekdays 8:00am-4:30pm

During the following hours, please call the RA on duty at (858) 822-8601:

• Weekdays 5:00pm - 11:00pm
• Weekends 9:00am - 11:00pm

Between the following hours, or on University Holidays, residents may call HDH FixIt at (858) 534-2600 and request after hours lockout assistance.  Residents’ student accounts will be charged a $25 fee for each request to cover the cost of dispatching staff and for the administrative cost associated with the service. 

• Weekdays 11:00pm-8:00am
• Weekends 11:00pm-9:00am

Lost Key or Keycard

• Residents who have lost their University-issued physical door key will be charged a $65 fee to their student accounts to cover the cost of making a duplicate key.  This fee is in addition to any fees associated with after-hours lockout assistance request and there is no grace period, appeal process, or fee waiving exception to this fee.  
• Residents who have lost their UC San Diego Identification and whose residence uses electronic locks must obtain a replacement card from Card Services and then have their ID re-encoded at their Residence Life Office within 72 hours, except University holidays.  Any fees associated with a replacement identification are in addition to any fees associated with after-hours lockout assistance and there is no grace period, appeal process, or fee waiving exception to after hours requests. 

Mail Boxes

You will receive a mail box number and combination when you check into the residence halls or apartments. All mail should be addressed to:

Student's Name
9450 Gilman Dr.
#70xxx (Your assigned mailbox number)
La Jolla, CA 92092-2008

Residence hall and apartment post office boxes are located on the first floor of Argo Hall.

Packages

Packages are delivered through Main Campus Mail. An email will be sent to your UCSD email address instructing you to pick up your package in the Revelle College mail room

Have student mail questions?

Check out Student Mail's website to lean more about student mail services and to ask any questions or email studentmail@ucsd.edu 

Amazon

Amazon Lockers are a student favorite for receiving packages. Check out more information here.

• Revelle Amazon Locker is located outside the Rogers Market
• Amazon Pickup and Returns at LA Jolla is located in Eighth College across from the La Jolla Playhouse

Please refer to the HDH Fix It website for further information on the services provided. Immediately reporting any maintenance, cleaning, or pest control needs, such as fresh carpet stains, dripping faucets and showers, or pests in your apartment helps us address these issues faster.Requests are addressed in priority order. 

• If it not an emergency situation (need light bulb replacement) submit a FIX IT request.
• If it is an emergency maintenance situation (flooding), call HDH Customer Service immediately at 858-534-2600. Please report serious or emergency problems immediately.

Custodial

The bathrooms and public areas are cleaned regularly in the residence halls and weekly in the apartments. Cleaning is restricted to public areas including living rooms, dining rooms, bathrooms, and kitchens. Residents are responsible for the cleaning of their private sleeping areas and clearing counter and floor areas of excessive mess for the custodial staff to clean each week.

Vacuums are available to check out from the Revelle College Center (located on the 1st floor of Blake Hall facing the Plaza), but residents may consider bringing their own mini-vacuum.

Maintenance

Maintenance services are included in your Housing contract with the understanding that any issues caused due to negligence will be reported to your Residential Life Office. The maintenance team will stop by your apartment to address a ticket you submitted or if an issue in a different apartment may affect your living area.

If you have a problem with ants, cockroaches, fleas or mice in your living area, please submit a Fix-It request or, if it is a significant infestation, call HDH Customer Service at 858-534-2600.

Internet - Resnet

Connect to an available ResNet network (eg. RESNET-PROTECTED or RESNET-GUEST-DEVICE). Read about the differences in ResNet's available networks. 

If you are still having issues connecting to the network, please call ResNet at (858) 246-4357.

TV - SpectrumU App

Housing, Dining, and Hospitality partners with Spectrum Cable to provide the SpectrumU app for on-campus student residents. Watch live and on demand content from your computer or your favorite device. You can access a wide variety of content when connecting to SpectrumU from any location, but you will have access to even more when on campus and connected to the ResNet network. Read more about this service on our SpectrumU page.

• Washers and dryers are located on each floor of Blake and Argo, on the first floors of the Fleet residence halls, and on each floor of the west bar in the Keeling Apartments.
• Triton Cash is the only method of payment accepted for laundry. For your own protection, do not leave laundry unattended for any length of time. If you discover a malfunctioning machine, place an "Out of order" sign on it and contact Customer Service at 858-534-2600.  
• HDH Laundry Information

Items lost in the residence halls or apartments are turned in to the UCSD Police Department immediately. Campus Police (Lost and Found) is located in the Campus Service Complex, Building B.

Community Service Officers (CSOs) and University Security Officers (USOs) are available in the evenings to escort residents to and from the residential area and the rest of campus. Call (858) 534-WALK to request an escort.

Emergencies

In case of Emergency FIRE, MEDICAL or POLICE call 9-1-1 from a land line or (858)534-HELP from a cell phone. We recommend saving these numbers in your phone before an emergency occurs

Register to recieve campuswide emergencies notifications at https://blink.ucsd.edu/safety/emergencies/campuswide/index.html

Fire

• If you hear a fire alarm, leave the building immediately.
• Lock your door behind you.
• Proceed to the nearest staircase and walk to the ground floor.
• Evacuate to the Revelle Plaza.

Do not return to the building until the alarm has been turned off and fire officials have given the OK.

Fire extinguishers are located outside on each floor of the buildings. You should familiarize yourself with the locations of the fire extinguishers for use in the event of an emergency. 

Earthquake

• Remain Calm
• Indoors: stay away from windows
• Get under sturdy furniture
• Stand in interior corner or doorway
• When shaking has stopped, walk to a staircase and exit the building

Be prepared for aftershocks. These tremors are usually weaker than the initial earthquake, but may still be strong enough to cause damage. You should remain prepared up to 48 hours after the initial event.